Customer Service Representative – Italian
Image Icon Global · Romania
Category Customer Service
Full time

Responsibilities

  • Excellent written and verbal language skills in Italian and English;
  • Very good knowledge of MS Office Applications;
  • Basic knowledge of computer hardware and software;
  • Strong customer service focus, recommended prior work experience in a service and/or sales organization;
  • Excellent written and verbal communication skills;
  • Ability to work in a team;
  • Willingness to work in shifts;
  • Punctuality and attention to details;
  • Personal characteristics: suitable intonation for phone attendance, initiative, openness, positive attitude, good articulation, client orientation, flexibility, speed, stress endurance, friendliness, diligence, loyalty to the Employer.
  • Protecting personal, client and employer business related information and maintaining the confidentiality of data which has become known to him/her in the performance of their duties even after performance of their duties relating to the processing, or after termination of their employment relationship;

Requirements

  • Rendering customers swift and professional services at a high quality level over the telephone, by e-mail, post and/or fax and fulfilling of specifying agreements in the course of regular work process.
  • Ensuring high-quality and swift customer service, for resolution of customer contacts by their deadlines and for prompt answering of any incoming calls, avoiding unnecessary delays in handling call queues;
  • Performance of Client surveys and calls, creation of customer relations, preparing of orders and identifying sales opportunities on the phone and virtually pursuant to the set objectives and quality indicators;
  • Gathering of feedback and making of suggestions to the Superior for better attendance of customers, improvement of procedures, upgrading of information required for work;
  • Finding solutions to enquiries and suggestions, etc. received from customers and/or forwarding the same according to the established procedures, ensuring that any solutions offered to customers is customer-oriented, and that proper entries are made in databases;
  • Collection, storage and management of customer data;
  • Knowledge acquisition of products;
  • Providing information about Client’s rules and regulations;
  • Handling complaints;
  • Other activities related to the Client’s services;
  • Reporting;
  • Fulfilling other tasks deriving directly from the position without being directly ordered so.

Our Offer

  • Attractive rewards and additional performance based bonuses
  • Annual fixed bonuses
  • Full private medical insurance & discounted prices for the dependents of the employee
  • Child birth support
  • Online library access for passionate book readers
  • Various discounts for gym classes & other recreational activities
  • Multicultural and enthusiastic work environment
  • Lunch vouchers

We are committed to providing equal employment opportunities and creating an inclusive environment for all candidates and employees. All qualified applicants will receive consideration for employment without regard to sex, race, color, creed, religion, national origin, age, disability status, marital status, pregnancy, sexual orientation, gender identity or expression.

Majorel is now Teleperformance.
Teleperformance completed the acquisition of Majorel, which is now officially Teleperformance.
Together, we can further refine our digital service offerings to help the world’s leading brands operate with greater agility and adaptability to master their future.
A core Teleperformance commitment is to position top talent for success in this new chapter. We believe that it’s the people who make both companies genuinely exceptional, and one of the strategic highlights of acquiring Majorel is that the combined organization will offer significant career development opportunities all around the world.
Are you ready to explore a whole new world of vast opportunities? We’re ready to welcome you.