• Are you passionate about gadgets and music?
• Do you enjoy helping people get the best out of their listening experience and want to learn about the latest trends in this technology?
• Do you have a high level of accuracy and strong communication skills?
• Are you a (near-) Native SWEDISH speaker with great English skills?
• Do you have excellent troubleshooting skills?

Then you are the person we are looking for! We are now looking for stars to join our team in supporting one of the world leading voice interactive audio devices. You will receive full training to become a seasoned professional and will become part of our specialist support team.

Responsibilities

• Provide outstanding technical assistance to our customers through live troubleshooting and problem isolation.
• Identify, analyze and solve software and hardware issues.
• Work with music services and all operating systems (Mac, Android, Windows and iOS).
• Handling Pre-sales and Sales opportunity through both voice and e-mail contact and placing orders
• Handling General product information contacts through both voice and e-mail
• Providing clear and excellent customer care to existing or new customers, ensuring a high customer satisfaction through both voice and e-mail contact.
• Pro-actively take ownership of open issues and interface successfully with the engineering team
• Ensure customer satisfaction through end-to-end management of each service request by maintaining service status, periodic review of calls with reference to escalation timeframe and timely closure.
• Follow-up with the customer until the issue is resolved.
• Demonstrating an ability to troubleshoot, analyze and identify solutions using existing guidelines and tools
• Always looking to expand your knowledge

Requirements

• Need to be a native or near-native SWEDISH speaker
• Need to be a near native ENGLISH speaker
• Must love music and gadgets!
• Interested in home network troubleshooting and configuration including wireless configuration, router settings, and Internet security software.
• Customer service oriented with excellent communication skills.
• Inquisitive, bright & creative trouble-shooter.
• True team player
• Driven to go the extra mile to solve an issue.
• You are a candidate who is a decisive, action-oriented individual who takes ownership of open issues and who can work independently and as part of a team.
• Ability to troubleshoot problems.

Our Offer

• Work From Home
• Attractive rewards and additional performance based bonuses
• Annual fixed bonuses
• Full private medical insurance & discounted prices for the dependents of the employee
• Child birth support
• Online library access for passionate book readers
• Various discounts for gym classes & other recreational activities
• Multicultural and enthusiastic work environment
• Lunch vouchers.

We are committed to providing equal employment opportunities and creating an inclusive environment for all candidates and employees. All qualified applicants will receive consideration for employment without regard to sex, race, color, creed, religion, national origin, age, disability status, marital status, pregnancy, sexual orientation, gender identity or expression.

Majorel is now Teleperformance.
Teleperformance completed the acquisition of Majorel, which is now officially Teleperformance.
Together, we can further refine our digital service offerings to help the world’s leading brands operate with greater agility and adaptability to master their future.
A core Teleperformance commitment is to position top talent for success in this new chapter. We believe that it’s the people who make both companies genuinely exceptional, and one of the strategic highlights of acquiring Majorel is that the combined organization will offer significant career development opportunities all around the world.
Are you ready to explore a whole new world of vast opportunities? We’re ready to welcome you.