Adapt and scale your business

Amazon Web Services (AWS)

Quickly adjust to changing business needs, customer preferences, or seasonal spikes with a cloud-based customer experience platform. Scalable digital business services from Teleperformance and engagement options from AWS provide the flexibility you need to compete, no matter what the future brings.

Future-proof your business with Teleperformance Cloud Campus

Combine cloud-based solutions with our best-in-class Contact Center-as-a-Service (CCAAS) model for recruiting, managing, and optimizing remote teams. Deliver support services wherever they’re needed for maximum business agility and results.

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With nearly 500,000 employees in 170 countries and speaking nearly 300 languages and dialects, Teleperformance offers unrivaled scalability.

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Using Lean Six Sigma methods and proven proprietary process efficiencies, we help companies eliminate waste and optimize business operations.

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Advanced technologies and solution partners like AWS empower clients to deliver integrated, digital-first customer experiences.

- Real-time floor management

- Call and emotion analysis

- Fraud monitoring and reporting

- AI/machine learning-enabled engine recommendations

- Recommendations for CX improvements

- Interaction analytics for structured and unstructured data across channels

- Supports voice and non-voice engagement

- Versatile omnichannel customer interaction management

- Integrated workflow management

Increase communication options with Amazon Connect

Seamlessly integrate Amazon Connect from AWS to enhance your TP business solutions. It’s easy to use and offers options for engagement based on customer preferences, estimated wait times and other factors.    

Amazon Connect delivers real results

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24% reduced call volume

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Up to 60% reduced system administrator effort

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15% shorter average hold time (AHT)

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20% reduced supervisor effort

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31% reduced subscription and usage cost

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1 week reduced training time

Overcome technology limits and workforce challenges with Amazon Connect plus Teleperformance’s business solutions

Improve business performance and quality with the AWS Well-Architected Partner Program

Teleperformance as an advanced service partner of AWS. This recognizes our expertise and experience in helping customers get the most from the AWS Well-Architected framework – a set of practices and guidelines for designing and operating reliable, secure, efficient, and cost-effective workloads on AWS. 

How it works

Teleperformance can help you apply the AWS framework, beginning with a Well-Architected Review. This comprehensive assessment identifies and prioritizes areas for improvement and recommends specific actions to correct them. Our best-in-class business services, solutions, and support can ensure you meet the framework’s high standards for quality and performance. We also can help you avoid common pitfalls and risks that compromise business performance.

5 Pillars os the AWS Framework

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Operational excellence

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Security

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Reliability

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Performance efficiency

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Cost optimization

Ready to move your business to the next level?

Talk to an expert about TP and AWS cloud services 

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