Adapt and scale your business
Amazon Web Services (AWS)
Quickly adjust to changing business needs, customer preferences, or seasonal spikes with a cloud-based customer experience platform. Scalable digital business services from Teleperformance and engagement options from AWS provide the flexibility you need to compete, no matter what the future brings.
Future-proof your business with Teleperformance Cloud Campus
Combine cloud-based solutions with our best-in-class Contact Center-as-a-Service (CCAAS) model for recruiting, managing, and optimizing remote teams. Deliver support services wherever they’re needed for maximum business agility and results.
With nearly 500,000 employees in 170 countries and speaking nearly 300 languages and dialects, Teleperformance offers unrivaled scalability.
Using Lean Six Sigma methods and proven proprietary process efficiencies, we help companies eliminate waste and optimize business operations.
Advanced technologies and solution partners like AWS empower clients to deliver integrated, digital-first customer experiences.
Increase communication options with Amazon Connect
Seamlessly integrate Amazon Connect from AWS to enhance your TP business solutions. It’s easy to use and offers options for engagement based on customer preferences, estimated wait times and other factors.
Amazon Connect delivers real results
24% reduced call volume
Up to 60% reduced system administrator effort
15% shorter average hold time (AHT)
20% reduced supervisor effort
31% reduced subscription and usage cost
1 week reduced training time
Overcome technology limits and workforce challenges with Amazon Connect plus Teleperformance’s business solutions
Consulting and advisory services
Get a detailed migration plan and support from Teleperformance for moving your processes and systems to the cloud.
Elaboration
Simplify, automate, organize, and scale your company’s development and delivery lifecycle.
Significantly expand the talent pool
Use Teleperformance post-interaction, real-time analytics to improve operations, service quality, and training.
Easily scale capacity up or down
Optimize Amazon Connect, AWS, and Teleperformance’s business operations and customer support solutions.
Support new markets in local languages
Support new markets and improve contact center reliability and performance with Cloud Campus services in local languages.
Improve business performance and quality with the AWS Well-Architected Partner Program
Teleperformance is an advanced service partner of AWS. This recognizes our expertise and experience in helping customers get the most from the AWS Well-Architected framework – a set of practices and guidelines for designing and operating reliable, secure, efficient, and cost-effective workloads on AWS.
How it works
Teleperformance can help you apply the AWS framework, beginning with a Well-Architected Review. This comprehensive assessment identifies and prioritizes areas for improvement and recommends specific actions to correct them. Our best-in-class business services, solutions, and support can ensure you meet the framework’s high standards for quality and performance. We also can help you avoid common pitfalls and risks that compromise business performance.
5 Pillars os the AWS Framework
Operational excellence
Security
Reliability
Performance efficiency
Cost optimization
Ready to move your business to the next level?
Talk to an expert about TP and AWS cloud services