End-to-end claims management, that delivers better, whatever the world throws at you
Subject matter expertise, service at scale and peak management that delivers quality first – with flexibility guaranteed. And more. Advanced analytics that drive business improvements and savings. Rigor and structure to both identify fraud and speed settlement. The layered technology and AI to optimize process. Leaving you free to transform to meet the demands of the future.
Real results from our claims management clients
Meet your challenges with us
We provide end-to-end claims management, that delivers quality, right first time and with flexibility guaranteed. You can scale for expected and unexpected claims peak management supported by our layered technology, AI and processes, and the right people.
An approach that delivers satisfaction on all fronts with the support of layered technology, AI, processes, and the right people.
Fool-proof training that manages the demands of evolving regulation and compliance and tackles fraud.
Our advanced analytics drive greater efficiency, business improvements, and savings.
Predictable claims management
We can solve your licensing and compliance needs through best-in-class pre-licensing training and credentials processing. Our internal academy is focused on upskilling internal candidates for seeding and bringing external candidates to proficiency. We recruit the right talent. Our ideal claims employee model has been crafted over years of successful delivery. We have reinvented the training journey with digital-led gamification and integrated customer expert action. Leading to savings, cost reduction and effective peak management.
You can be sure we can manage your day-to-day effectively. Only better. So that you can look ahead and innovate for the future. Delivering predictable claims management, in an unpredictable world.
I can sleep at night, knowing that whatever the world throws at us, Teleperformance can deal with it.
Digital solutions for claims management: Combining high-tech and high-touch to deliver better outcomes for you and your customers
Today’s digital claims management solutions take advantage of the power of automation and artificial intelligence (AI) technology to help with mundane tasks, along with human understanding and empathy. This ensures effective processing from FNOL to subrogation, increases customer satisfaction, and boosts customer expert productivity and retention. In this e-Book, we look at how digital claims management has delivered some great results for leading insurers.
Elevating claims management through innovating the employee journey
Our client, a global insurance and asset management company that serves over 90 million customers across nearly 50 countries, asked us to improve their claims management processes. See how we helped them to achieve some great results, including service levels of 95%+, a +10 point progression in motor claims and a 20 point decrease in attrition.
Enhancing claims management with process excellence
Learn how we helped this global insurance and asset management company, that serves over 100 million customers across 70 countries, to elevate its claims management including a 9+ improvement in C-SAT and millions recovered each month through streamlined subrogation activities.
