Customer service is driven by human empathy, however it’s delivered

When implemented correctly, AI has the power to enhance team productivity while strengthening customer relationships and loyalty.  It also allows our customer experts to give their full attention to delivering a perfectly individualized service that reinforces your brand promise, every time. Put simply, we get the best from people and technology. Because it’s still our people that make the difference, and we believe that customer service – with empathy at its core – is a human thing, however it’s delivered.

Crucially, AI has the potential to deliver on the dual objectives of CX leaders: to help elevate customer satisfaction and, at the same time, reduce support costs.

Every customer is unique, with different emotions, passions, and expectations. They expect efficient, personalized, and empathetic answers and decisions whenever there’s a problem with a product or service. 

The effective use of AI tools means that relevant information can be accessed faster, making more time for our customer experts to focus on doing what they do best (and something AI on its own can’t do) – delivering the great brand experiences that your customers will love.

Empower internal teams and expand engagement capacity with StoryfAl, powered by TP GenAl. This highly effective, Al-fueled solution automates translations between more than 100 languages to interpret support requests and accelerate resolution. Reduce handle times by as much as 30%.