Revving up the auto industry
Take an industry that’s constantly evolving. Add complex electric mobility, self-driving vehicles and connected car technologies. Staying ahead of the curve in today’s market requires new sales and business strategies. Systems need to be flexible and scalable. And service must be available anywhere, anytime to meet customer demands.
A better experience
Choosing the right partner for today’s challenges
Seven of the top 10 auto manufacturers rely on Teleperformance to handle everything from purchase support to technical challenges and roadside assistance. Put our decades of experience and global presence to work for your business – and you, your staff and customers can sit back and enjoy a smoother ride.
Anywhere, anytime service
Keeping customers informed and happy
Great service builds loyalty. So does knowledge. While our customer experts deliver support, our systems analyze customers’ needs and preferences to improve their overall experience.
EV customers need cross-channel, multilingual service for:
- General and payment questions
- Vehicle selection
- Vehicle charging
- Remote maintenance of charging outlets
- Repair support for high-voltage systems
- Consultation on other topics
Integrate important digital services for better results:
- Driver assistance systems
- Navigation
- Information services
- Entertainment
- Vehicle management.
Help customers anytime, anywhere with:
- Multichannel support
- Global service from six locations
- 800+ team members
- 20 languages spoken
- Rapid transition from in-house service
Deliver a smooth, unique experience when customers buy online:
- Integrated digital processes
- Expert consultation services
- Video technology
- Virtual showrooms that bring vehicles to life
- First-class customer experiences
Give customers seamless, personalized support for:
- Flexible vehicle use options
- Short-term ownership models
- Multimodal communications
- Vehicles on short notice
- An integrated end-to-end experience
Autonomous driving
Innovation and premium service are in our DNA. In the ever-changing world of technology, autonomous driving is groundbreaking and full of promise. Imagine the opportunities if drivers could safely use drive time for work, education, entertainment and other tasks. We support partners today with premium customer service for autonomous driving – but together we’re exploring future possibilities in that area and so many others.
Try out your new car – virtually
Experience your dream vehicle inside and out. Use your smartphone or tablet to take an augmented reality (AR) tour from Majorel, a Teleperformance Company. The showroom is open. Are you ready for a test drive?
Learn so much more about your customers
Today’s customers expect a new, personalized level of service. Know them better so you can deliver the support they demand at the right time, every time. Interaction analytics and other Teleperformance support tools turn raw data into practical steps you can use to identify, interpret and even anticipate customer needs.