Business transformed
Drive customer service transformation and innovation with TAP
Customer expectations are constantly evolving. To deliver the holistic service your customers demand, choose a leading-edge business transformation service that combines technology, analytics, and process excellence. That’s T.A.P. — fusing high-tech with high-touch service to keep your customers satisfied and coming back.
Optimize your business
Achieve long-term success through business-wide transformation
Technology
Improve productivity with intelligent automation, artificial intelligence (AI), and machine learning.
Analytics
Generate actionable business insights using existing and unused customer interaction data.
Processes
Improve process effectiveness and efficiency using targeted operating models and Lean Six Sigma process disciplines.
TP Infinity
Transform today to master the future
Combine transformational services to streamline business processes with efficiency and ease through TP Infinity, a one-of-a-kind team of more than 3,000 solutions consultants with the drive, expertise, and global resources to help your business adapt to master the future.
Proven practices
Learn how our comprehensive and proven approach can transform your business for the better.
Automation
Combine automated solutions with artificial intelligence and analytics to simplify complex business processes.
Analytics
Optimize your business with a unique mix of advanced solutions, data analytics and disciplined processes.
Digital business services
Provide a seamless omnichannel experience through online platforms and computer-based experiences.
Process optimization
Rely on our business solutions and expertise to help your staff develop their high-touch sides and focus on better human interactions.
AI and machine learning
Let advanced algorithms speed up complex processes machine learning ensures accuracy and continuous improvement across the customer journey
Extensive technology network
Put our partnerships to work for you
How can we create innovative solutions customized to address your specific needs? Easy. We collaborate with leading technology vendors and software developers worldwide to design the ideal solution for your business.
Analytics and transformation
Find out how advanced analytics helped Samsung generate a 100% ROI
It’s no secret that advanced analytics can fuel constant improvements in customer service and help deliver a better customer experience. But what surprised Samsung was that just a month of in-depth analytics from Teleperformance would change the way the company worked with its customer experts and pay back the entire system cost. See why Daan van der Mijden, Senior Director of Customer Service for Samsung Benelux, said “Speech analytics delivered more than what we imagined.” The analytics paid for itself.