Business transformed

Drive customer service transformation and innovation with TAP

Customer expectations are constantly evolving. To deliver the holistic service your customers demand, choose a leading-edge business transformation service that combines technology,  analytics, and process excellence. That’s T.A.P. — fusing high-tech with high-touch service to keep your customers satisfied and coming back. 

Optimize your business

Achieve long-term success through business-wide transformation

business transformation service

Technology

Improve productivity with intelligent automation, artificial intelligence (AI), and machine learning.

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Analytics

Generate actionable business insights using existing and unused customer interaction data.

business transformation service

Processes

Improve process effectiveness and efficiency using targeted operating models and Lean Six Sigma process disciplines.

TP Infinity

Transform today to master the future

Combine transformational services to streamline business processes with efficiency and ease through TP Infinity, a one-of-a-kind team of more than 3,000 solutions consultants with the drive, expertise, and global resources to help your business adapt to master the future.

Uncover and interpret patterns in vast customer and other business data.

Identify and prioritize opportunities to improve processes and services and increase profits.

Create and implement a customized transformation plan based on our deep solution expertise.

Continuously innovate and adapt to address changing business needs.

Proven practices

Learn how our comprehensive and proven approach can transform your business for the better. 

 

Extensive technology network

Put our partnerships to work for you

How can we create innovative solutions customized to address your specific needs? Easy. We collaborate with leading technology vendors and software developers worldwide to design the ideal solution for your business. 

Analytics and transformation

Find out how advanced analytics helped Samsung generate a 100% ROI

It’s no secret that advanced analytics can fuel constant improvements in customer service and help deliver a better customer experience. But what surprised Samsung was that just a month of in-depth analytics from Teleperformance would change the way the company worked with its agents and pay back the entire system cost. See why Daan van der Mijden, Senior Director of Customer Service for Samsung Benelux, said “Speech analytics delivered more than what we imagined.” The analytics paid for itself. 

There's always more to explore

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