• Benefit from TP’s industry-leading technology and advanced analytics.
  • Rely on our efficient, end-to-end customer-centric solutions to increase your revenue from delinquent payments.
  • Work with collections experts who ensure quality and compliance while managing your collections costs – all under your brand.
I consent to receive relevant industry news, analyst reports, white papers, case studies, and product information from TP. TP will never share or sell your information to third parties. See TP's Privacy Policy. Manage your communication preferences here. See TP's Privacy Policy. Manage your communication preferences here.

I consent to receive relevant industry news, analyst reports, white papers, case studies, and product information from TP. TP will never share or sell your information to third parties. See TP's Privacy Policy. Manage your communication preferences here. See TP's Privacy Policy. Manage your communication preferences here.

TP collections services

Increase and accelerate payments while lowering costs

Consumer dependence on credit and new lending models have increased delinquency rates. Stringent regulations that vary from region to region also require more effective and complex collection services. Technology is rapidly advancing but it only provides part of the solution.

woman working in front of computer

Are you looking for the best possible outcomes?

Benefit from TP’s industry-leading technology and advanced analytics. Rely on our efficient, end-to-end customer-centric solutions to increase your revenue from delinquent payments. Work with collections experts who ensure quality and compliance while managing your collections costs – all under your brand.   

Count on us to meet your challenges

Efficient collections require big-picture thinking and focus on details. Our experts and integrated, coordinated end-to-end process rely on both. They also use advanced analytics to identify your customers who are most likely to pay and make it easy for them.

An AI-based analytics platform that provides propensity-to-pay and omnichannel models and strategies by segment.

A collections-specific workflow and dialer platform that can incorporate collections strategies and predictive dialing models.

A compliance monitoring solution for FDCPA and TCPA adherence as well as collector effectiveness support and quality assurance.

A web-based portal for customers to view payment history and request receipts.

Get more than collections services. But don’t just take our word for it.

Client snapshot

Zenith Greece: Outsourcing collections proved the right solution after influx of new customers

Since 2018, TP has provided debt collection services for Zenith, a leading electric and natural gas provider in Greece. As the company grew, it struggled with overdue accounts and needed to modernize their debt collection strategy. Our customized solutions delivered outstanding results.

Zenith Greece: Outsourcing collections proved the right solution after influx of new customers

Since 2018, TP has provided debt collection services for Zenith, a leading electric and natural gas provider in Greece. As the company grew, it struggled with overdue accounts and needed to modernize their debt collection strategy. Our customized solutions delivered outstanding results.

Count on us for better results

Predictive analytics improve collections and save money

Our financial services client needed precise data to track the efficiency of its collection efforts, and also wanted to identify the right accounts for third-party collections. Teleperformance predictive modeling significantly increased the collections rate at less cost.

Predictive analytics improve collections and save money

Our financial services client needed precise data to track the efficiency of its collection efforts, and also wanted to identify the right accounts for third-party collections. Teleperformance predictive modeling significantly increased the collections rate at less cost.

Incentives boost overdue balance collections for a multinational bank

Collections on overdue balances for our banking and financial services company stalled at 12% for three consecutive months. Working with Teleperformance customer service management (CRM) tools and collection experts, they launched an incentive system to boost agent performance.

Incentives boost overdue balance collections for a multinational bank

Collections on overdue balances for our banking and financial services company stalled at 12% for three consecutive months. Working with Teleperformance customer service management (CRM) tools and collection experts, they launched an incentive system to boost agent performance.

AI helps a retail brand understand customers’ payment styles

A US-based retail brand wanted to improve liquidation and collections rates for their bank-issued credit card. TP’s AI and machine learning solution analyzed customer payment habits based on the age of their debt. Our client used this information to focus efforts on those customers most likely to pay.

AI helps a retail brand understand customers’ payment styles

A US-based retail brand wanted to improve liquidation and collections rates for their bank-issued credit card. TP’s AI and machine learning solution analyzed customer payment habits based on the age of their debt. Our client used this information to focus efforts on those customers most likely to pay.

Expert insights