Global Business Services
Teleperformance leads the way in digitalization and analytics, enabling organizations to move on from traditional approaches to shared services, business process outsourcing (BPO), and business process services (BPS), towards more holistic end-to-end solutions.
This evolved approach creates value across the entire service lifecycle, while lowering costs, and is centered on the customer and employee experience. Teleperformance Global Business Services, creates value, end-to-end – HR as a Service, F&A (Finance and Accounting) as a Service, WFM (Workforce Management) as a Service, Technology as a Service, and Analytics as a Service.
Unmatched capabilities and expertise for you and your customers
Deep global business services experience
A global business services powerhouse
With a digitally skilled workforce of more than 1.4 million, India continues to be the top destination for Global Business Services (including shared services, business process outsourcing/BPO and other contact center-type services and solutions).
India is at the vanguard of the digital revolution. Its thriving start-up ecosystem is the world's third largest, helping to drive innovation in many of the key areas of Global Business Services - payment technology, lending platforms, AI, and cloud computing. All fed by 5.5M graduates entering the system every year, including 1.7M in engineering. And 70% of the country’s total workforce is proficient in the English language.
Which is why Teleperformance operates eight Global Business Services centers of excellence in India, complementing its other Global Business Services operations in Canada, US, Mexico, Jamaica, Colombia, Brazil, Spain, Portugal, Egypt, Greece, China, Poland, Romania, and the Philippines.
They all share the same unique Teleperformance high-tech, high-touch approach based on the perfect blend of AI and human empathy. That puts our Global Business Services experts across the globe at the very center of service delivery for you and your customers.
A global business services powerhouse
With a digitally skilled workforce of more than 1.4 million, India continues to be the top destination for Global Business Services (including shared services, business process outsourcing/BPO and other contact center-type services and solutions).
India is at the vanguard of the digital revolution. Its thriving start-up ecosystem is the world's third largest, helping to drive innovation in many of the key areas of Global Business Services - payment technology, lending platforms, AI, and cloud computing. All fed by 5.5M graduates entering the system every year, including 1.7M in engineering. And 70% of the country’s total workforce is proficient in the English language.
Which is why Teleperformance operates eight Global Business Services centers of excellence in India, complementing its other Global Business Services operations in Canada, US, Mexico, Jamaica, Colombia, Brazil, Spain, Portugal, Egypt, Greece, China, Poland, Romania, and the Philippines.
They all share the same unique Teleperformance high-tech, high-touch approach based on the perfect blend of AI and human empathy. That puts our Global Business Services experts across the globe at the very center of service delivery for you and your customers.
Improve back-office processes with TP Configuration
TP Configuration is an AI-driven digital solution for managing back-office processes. It connects front- and back-office operations to reduce duplication, increase efficiency and ensure accuracy. Plus, it can give you real-time insights into agent and customer interactions.
The importance of front- and back-office integration
Frost & Sullivan examines how connecting front- and back-office operations provides customers with the high-quality experiences they have come to expect.
