Operational efficiencies

Drive business process optimization

Improve business process optimization by removing activities that don’t add value, reducing cycle times, eliminating errors, and imagining a more efficient operation.

Real results

Business process optimization delivers results to our customers

Automation at work

Samsung: Introducing Sam the chatbot

To handle volume increases and provide 24-hour support after staffing hours, Samsung in The Netherlands introduced Sam the chatbot. Working with experienced Teleperformance conversation designers, they outlined responses to common questions and implemented machine learning for continuous improvement.
Apart from a robust partnership ecosystem, Teleperformance has invested in proprietary tools such as TP Interact for advanced analytics, TP RPA, TP Chat Bot, and TP Gamification for employees engagement.


Apply Lean Six Sigma practices to reduce waste in resources, processes, talent, and time, resulting in better overall service performance.

Leverage the deep knowledge of over 700 process experts worldwide, well-versed in applying Lean Six Sigma efficiencies and operational best practices.

Apply consistent process standards across all operations to optimize overall business performance.

Apply a human-centric approach to better understand customer needs and identify best practices.

Optimize operations through business process excellence

Leverage the profound experience of over 700 process experts worldwide, well-versed in applying Lean Six Sigma efficiencies, advanced analytical and statistical models, business process optimization reengineering, and intelligent solution frameworks.

Increase your knowledge

See how proven practices and process standards can improve your business results

Contact us today to speak with an operations expert.

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