TP collections services
You need your payments collected. We’re specialists in that. But you tell us that’s not all you want.
You want a partner that knows which approach will deliver the best outcome, for everyone. That’s a leader, invests in innovation and moves at the pace of change. With the unrivalled scale, reach and knowledge, to be trusted with your brand, customers and reputation. And if you want all that, at Teleperformance, you can count on us to achieve all your needs, while maintaining compliance in customer-centric solutions.
TP collections services
You need your payments collected. We’re specialists in that. But you tell us that’s not all you want.
You want a partner that knows which approach will deliver the best outcome, for everyone. That’s a leader, invests in innovation and moves at the pace of change. With the unrivalled scale, reach and knowledge, to be trusted with your brand, customers and reputation. And if you want all that, at Teleperformance, you can count on us to achieve all your needs, while maintaining compliance in customer-centric solutions.
Increasing consumer dependency on credit and new lending models, increasing delinquency rates and stringent regulations that vary from region to region – the demand for an effective collections service is not simply growing, but becoming ever more complex. Technology is advancing just as fast, but only provides part of the answer.
That’s why at Teleperformance, we not only deliver collections fast, we focus on everything that matters. Compliance and quality, best customer experience, effective cost management, propelling revenue efficiently. Count on us.
How we can help
Our collections services capabilities are enhanced by the fact that we’re number one in customer experience and provide an end-to-end solution. Even if you don’t need it, you can be sure that we understand the big picture and the smallest detail.
We hire great people, then coach and train them to be the best they can be. It takes intellect and empathy for them to meet the different needs of each customer and situation. Not only do they deliver award-winning customer service. They protect your brand too.
Technology and Al together help improve process accuracy, collections staff performance, and omnichannel support. It also helps to boost revenue with predictive dialing of those most likely to pay.
Get exponential value with more efficient and successful collections. We use analytics to predict customer sentiment, who has the propensity to pay, and how to best reach them. With performance monitoring and reporting, we learn and leverage best practices for continued success.
We’re collections specialists and deliver so much more. But don’t just take our word for it.
We are very grateful to have Teleperformance as our collections ally. They have stood out for their innovative processes, their added-value services, and their use of technology as a tool for achieving their goals. They have a great team of professionals and a business perspective that has allowed us to have very significant achievements since the beginning of the collections project for Bancolombia in 2020.
Over the past four years, Teleperformance has been a great business partner and has consistently met or exceeded all KPIs, especially our QA compliance goals. For the entire duration of our partnership, we have never had a single, major service outage or fraud violation since we transferred collections to Teleperformance in mid-2018. The team has been very flexible amidst all the changes and has delivered all expectations.
Predictive analytics improve collections and save money
Our financial services client needed precise data to track the efficiency of its collection efforts, and also wanted to identify the right accounts for third-party collections. Teleperformance predictive modeling significantly increased the collections rate at less cost.
Predictive analytics improve collections and save money
Our financial services client needed precise data to track the efficiency of its collection efforts, and also wanted to identify the right accounts for third-party collections. Teleperformance predictive modeling significantly increased the collections rate at less cost.
A boost in overdue balance collections for a multinational bank
Collections on overdue balances for our banking and financial services company stalled at 12% for three consecutive months. Working with Teleperformance customer service management (CRM) tools and collection experts, they launched an incentive system to boost agent performance.
A boost in overdue balance collections for a multinational bank
Collections on overdue balances for our banking and financial services company stalled at 12% for three consecutive months. Working with Teleperformance customer service management (CRM) tools and collection experts, they launched an incentive system to boost agent performance.
AI helps retail brand understand customer’s payment styles
A US-based retail brand wanted to improve liquidation and collections rates for their bank-issued credit card. Teleperformance AI and machine learning solution analyzed customer payment habits based on the age of their debt. Our client used this information to focus efforts on those customers most likely to pay.
AI helps retail brand understand customer’s payment styles
A US-based retail brand wanted to improve liquidation and collections rates for their bank-issued credit card. Teleperformance AI and machine learning solution analyzed customer payment habits based on the age of their debt. Our client used this information to focus efforts on those customers most likely to pay.
Zenith Greece: Outsourcing collections proved the right solution after influx of new customers
Since 2018, TP has provided debt collection services for Zenith, a leading electric and natural gas provider in Greece. As the company grew, it struggled with overdue accounts and needed to modernize their debt collection strategy. Our customized solutions delivered outstanding results.
Client snapshot
Zenith Greece: Outsourcing collections proved the right solution after influx of new customers
Since 2018, TP has provided debt collection services for Zenith, a leading electric and natural gas provider in Greece. As the company grew, it struggled with overdue accounts and needed to modernize their debt collection strategy. Our customized solutions delivered outstanding results.
A high-tech, high-touch approach to collections
Households accumulated record debt as collection agencies face limitations. How to handle debt collection in the growing economy and what impact will this have on credit providers and customers going forward?
How to build a resilient debt recovery ecosystem
Building a resilient debt recovery ecosystem can help companies minimize the impact of disruptions and secure their financial future. By prioritizing the development of an adaptive system, businesses can effectively manage debt recovery and ensure their financial sustainability.
