As the travel and hospitality industry face the challenge of keeping up with the changing expectations and demands of travelers, a large, commercial airline in the United States is looking for new ways to define customer insights and improve the airline customer experience while reducing costs.
Teleperformance’s strong focus on the high-tech, high-touch blends the best of the latest technology with the best people, resulting in better customer journeys for the weary traveler.
Teleperformance implemented customer experience-oriented analytics and empowered the customer by opening self-service and live chat channels.
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