Based in France, a multinational telecommunications company is the tenth-largest mobile network operator in the world serving 266 million customers around the globe. Offering mobile, landline, internet, and IPTV services, a multinational telecommunications company, partnered with Teleperformance to support nearly 15 million interactions per year across two key lines of business — technical and commercial. Implementing intelligent automation tools allowed Orange to scale more efficiently, address simple or repetitive tasks, and elevate agent performance. As a result, they saw significant KPI improvements in the areas of First Call Resolution (FCR), C-SAT, and agent productivity.