Lines of business (LOBs) serviced by Teleperformance
- B2B Direct Sales Delivery
- Nescafé Sales and Tech Support
- Nespresso Customer Service
The right solution in record time
Teleperformance was able to convert Nestlé's sales model into a digital-first operation in less than two months, generating 2.5% of Nestle's total monthly domestic sales.
Fully scalable, this intelligent sales model combines the following elements to provide a proven formula for success:
Proven structure, methodology, policies, and processes ensure a highly productive, reliable, safe, and efficient operation.
Teleperformance combines a work-at-home (70%) and brick-and-mortar (30%) operation, providing flexibility to agents with the possibility to fast-ramp additional capacity as needed.
Advanced Sales Training
Teleperformance designed a special neurosales training and practice, adding persuasion techniques and advanced sales strategies to influence the customer emotionally.
Alerts are generated when something falls outside the established parameters. Tools used for this purpose focus on security, quality, and service capabilities, with real-time monitoring of agents, supervisors, and quality assurance activities in work-at-home environments or workstations.
Market Basket Analysis
Intelligent data mining is leveraged to increase sales through a better understanding of customer purchasing patterns. It involves the analysis of large datasets, such as purchase history.
There's always more to explore
- Client Stories
- White Papers