Change Management - Coordinator/Lead
- Experience in Change Enablement process
- Should be ITIL V4 foundation certified
- Should be able to lead the team of change management
- Leading the change management activities within a structured process framework
- Designing the strategic approach to managing change and support operations that fall within the domain of change management
- Evaluating the change impact and organizational readiness to limit potential risk
- Supporting training and communication as part of change management. Activities may include designing or delivering specialized training resources to appropriate userbase
- Evaluating the risk of change and providing actionable guidelines on reducing the impact
- Evaluating resistance in adopting the change at the user, process, and technology level
- Managing the change portfolio, which allows the organization to prepare for and successfully adopt the change
- Authorize minor change requests and coordinate with the Change Advisory Board for changes presenting higher risk
- Conduct post implementation reviews to assess the decisions and performance related to the change request
- Leading Change Advisory Board meetings
DATA PRIVACY INFORMATION AND INQUIRIES
Teleperformance is committed to respect and protect the privacy and Personal Data of every individual, including its employees, suppliers, customers, business partners, Clients and their respective end customers. Click here for more information concerning our Data Privacy Policy, Data Subject Rights, or to complete a Data Subject Rights Request.