Process Excellence - Manager

Key Responsibilities:

Functional/Operational:

• Certified lean Six Sigma Black Belt
• Should have expert knowledge be Six Sigma and Lean Techniques
• Experience in Project management, preferably PMP or Prince
• Must have in-depth knowledge of Business Process Mapping and Modeling (Business Process Re-engineering)
• Knowledge in RPA opportunity identification and deployment
• Ability to build and drive Transformation road maps across large estates by seeking stakeholder buy ins and clear ROI
• Bachelors or higher education degree with overall 7-12 years’ experience with minimum of 4-7 yrs of experience in Process Improvement(PEX) role
• Should have completed 3-5 Projects across different verticals as Project Lead and mentored >5 Projects across different verticals
• Should have worked on multiple client (International & domestic) collaborated project (client engaged). Role requires active engagement with internal and external stakeholders.
• Possess speed to Ability to collaborate and challenge in a consultative style.
• Solution Oriented and contribute towards RFPs, outsourcing opportunity assessments
• Work across multiple projects and time-zones concurrently juggling multi-dimensional deliverables – both as sole contributor and team deliverables
• Possesses outstanding analytic and problem solving skills as well as a strong ability to dissect up from business requirements and realize true business need in order to identify
• Excellent communication skills and exposure to International assignments and/or client engagement with the ability to communicate at all Excellent writing and reporting skills in order to transform the conversations and the current working procedures into a documented business outcome notes.
• Analytical bend of mind to understand the business needs and the workflow of the management and the administration tasks.
• Must have in-depth knowledge of Business Process outsourcing (BPO) processes (Inbound, outbound and Data Processes). Preference to candidates who have supported F&A, Travel, Banking and/or Healthcare processes in PEX capacity

Information Security:

General Security Responsibilities

• Adhering to Information Security Policies and Procedures of IGS
• Ensuring compliance to Information Security Policies and

Specific Security Responsibilities

• Ensure reportees comply with the security policy and procedure of IGS
• Understand and Comply with Information Security Policies and Procedures, and report all security
• Ensure the audit non-compliances are fixed within the stipulated
• Protect information entrusted to
• Follow the information labeling and handling procedures based on the classification level of the
• Follow the Clear Screen and Clear Desk
• Adhere to the Internet Code of Conduct, email usage policy and customer information and data security policy.
• Comply with the Non Disclosure Agreement.

Client Specific / Oriented:

• Active participation in WBR/MBR/QBRs with internal stakeholder & clients
• Represent PEX during client / internal review calls and handles escalations
• Manages Client expectations and ensures Client satisfaction.

Qualifications:

• Minimum 6-15 years of work experience in BPO / Banking / Healthcare / FNA operations
• Graduate from a recognized Institute or University.