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Samsung: An Effective Formula for Continuous CX Success
White Paper: Humans at the center of effective digital defense
The Banking, Financial Services, and Insurance (BFSI) industry continues to set its sights on accelerating digital transformation. Many companies in the industry have focused on meeting the changing demands of their customers through the help of technology-driven solutions such as AI and AI-driven apps—driving positive and impactful experiences for their customers as well as great banking customer support.
As technology becomes powerful, the avenue for harnessing its capabilities and exploring opportunities becomes greater. “Transformation” continues to be seen as a major keyword—according to a report by Allied Market Research, the global digital transformation market size in the BFSI industry was valued at $52.44 billion back in 2019. This number is projected to exponentially grow to a staggering $164.08 billion by 2027. Furthermore, as a digital environment is here to stay, the need to adopt digital technologies becomes greater as customer expectations shift and change. A Harvard Business Review Analytics Services white paper touched on the importance of digital technologies such as natural language processing and AI as they are key to enabling efficient, fast, and accurate customer engagement.
Today’s latest technologies are reshaping the current BFSI landscape. Here’s a breakdown of how AI and natural language processing continue to be beneficial in elevating banking customer support, customer experience and enhancing security in the BFSI industry:
Let Teleperformance help you navigate the digital transformation landscape. Learn more about our AI operations solutions that can deliver simpler, faster, and safer interactions in the Banking customer service industry.
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2022 in Review: Highlighting TP’s Sustained and Responsible Growth
2022 saw Teleperformance gain momentum, achieving sustainable and responsible growth.
Metaverse Wallets: Take the First Step to the TP HQ in Decentraland
We have set our sights on building the Teleperformance Headquarters in Decentraland’s Vegas City District in the metaverse.
A Strategic Partnership Built for the Future: Banking on World-Class CX
Mastercard has partnered with Teleperformance to develop a solution that integrates our global expertise in CX, digital transformation, and back-office service flexibility for fintech and payment companies.