Delivering Award-Winning Digital Transformation Strategies

Teleperformance - 04.19.2023

As we strengthen our position as a global leader in digital business services, we are proud to achieve another milestone!

For over four decades, Teleperformance has been a trusted partner of the world’s biggest and local brands. Today, we continue to evolve, innovate, and adapt to change, rapidly leveraging digital technologies to help our clients accelerate their transformation efforts and master the future.

We are proud to announce that our operations in Brazil have been honored with Frost & Sullivan’s 2023 Brazilian Customer Value Leadership Award. The award recognizes companies for demonstrating outstanding achievement and superior performance in leadership, technological innovation, and product development. Teleperformance is grateful to be recognized by the prestigious Frost & Sullivan once again!

Like all our operations across the globe, Teleperformance in Brazil offers digital business services that combine the most advanced solutions with analytics and disciplined processes. For twenty-five years, our operations in Brazil have supported our clients with the latest tools, proprietary technology solutions, enhanced security and data privacy, the best talent, and strong leadership. Teleperformance’s suite of services in Brazil includes a comprehensive, AI-powered service for front- and back-office functions, international standards for technology, security, data privacy and methodologies, and highly comprehensive services such as Trust and Safety, tech support, ad sales and digital sales.

As a forward-thinking company, Teleperformance has tapped into emerging technologies and the latest innovations such as big data analytics and AI, as well as taking the lead in the metaverse. Always focusing on data privacy and safety, we continuously set the highest standards in security.

In Frost & Sullivan’s press release, Sebastian Menutti, Industry Principal, ICT-CX at Frost & Sullivan, commented:
“Teleperformance pioneered internal training in the metaverse to maintain its high-efficiency levels and reach the most significant number of employees. With this innovative and immersive solution, the coach and trainees can interact dynamically in a virtual classroom to ensure high content absorption. Along with improved delivery quality while covering the same content, this approach reduces training time by 20% to 35%.”

To be recognized by Frost & Sullivan is a true highlight for us – the award is testament to our commitment to implementing effective digital strategies and innovative digital business services that proactively create value and comprehensive support.

We extend our gratitude to our teams who continue to drive us to success! Congratulations, Teleperformance in Brazil. Together, we are #ProudtobeTP!

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