Establishing Secure Connections: TP-CCD Powering Enterprise Mobility

Establishing Secure Connections: TP-CCD Powering Enterprise Mobility

Teleperformance - 04.24.2023

The constant growth of remote work has triggered an astronomic demand for enterprise mobility management tools which allow employees to do their jobs from anywhere using a variety of devices and applications. It’s no surprise that the global market for enterprise mobility is projected to reach $157.3 billion by 2026, growing at a CAGR of 16.7% according to Global Industry Analysts.

It's clear to see that the market’s projected growth is strengthened by shifting employee preferences that favor remote work. However, there are other factors that support why there is a growing need for enterprise mobility tools that enable employees to use their personal devices to deliver corporate services in B2B and B2C environments. Let’s take a quick look at a few points:

A way to navigate the global computer chip shortage

COVID-19 caused a massive global chip shortage that created a huge demand for personal computers. At present, the consequences of the chip crisis continue to be felt, however, it is being “sorted out.” Despite this tinge of optimism surrounding the global chip shortage, companies must recognize how the supply chain disruption may serve as a barrier that hinders effective remote work management in the long run – only boosting the need for enterprise mobility tools.

Keeping up with the pace

In a fast-paced world, everyone expects lightning-fast processes and expedited service. In the case of companies, company-supplied hardware often delays the timeline for onboarding new employees, making the role of enterprise mobility management tools even more significant: for companies, implementing these tools means faster onboarding timelines, prompting better service delivery times and business continuity. For employees, using their own device offers familiarity and convenience, making them to work faster and more effectively.

Positively impacting an employee’s experience

The ability to use personal devices creates benefits that enhance the employee experience. Enterprise mobility positively impacts employee satisfaction, improves engagement, and creates flexibility, to name a few.

Topnotch Security: TP-Certified Connected Device

Enterprise mobility – while vital – comes with challenges, oftentimes surrounding security.

To address this ongoing security challenge, the Teleperformance Cloud Campus developed “TP-Certified Connected Device” (TP-CCD), an enterprise mobility management solution that offers the same level of security as company-owned devices. TP-CCD uses highly secure, PCI-certified architectures, ensuring sensitive data is protected. It allows our employees and clients to operate in a secure environment and boosts business continuity and heightened employee experiences.

Here's a quick look at TP-CCD’s features:

  • No data stored locally: Sessions happening in an employee’s device are all virtual, meaning nothing is stored locally.
  • Secure CCD software: TP-CCD uses isolation software to evaluate a personal device’s security posture. When employees are working, they are locked out of their personal system.
  • Constant and continuous device checks: Employees’ devices are checked to ensure they meet technical specifications for supported versions of operating systems, antivirus software, and the latest antivirus signatures.
  • Device lockdown: Teleperformance TP-CCD locks all additional device functions while employees are working in the Teleperformance Virtual Desktop Infrastructure (VDI) environment.
  • Multi-factor authentication: Employees who log into the gateway with a username and password are required to use multi-factor authentication to establish a connection to the VDI through our datacenter.

A Comparison: TP-CCD vs. TP-Provided Devices

What are the differences between TP-provided devices and TP-CCD?

TP-provided devices use a hardened operating system such as Linux-based or Stratodesk systems, designed to connect to the Teleperformance VDI.

For TP-CCDs, there is one option to boot from the USB drive. Teleperformance will provide a USB flash drive for agents to use in their PCs or laptops. Agents will then insert the USB flash drive into their devices and reboot to start TP’s hardened operating system, and launch the Teleperformance VDI. After their shifts are over, agents will remove the USB flash drive and reboot to return to their personal setup.

The second option for TP-CCDs is through a software called “Secure Remote Worker.” This option is for agents who own a PC or a laptop running Windows 10 or a later version. Agents will download the Teleperformance-provided software Secure Remote Worker to harden their PCs or laptops during a work session before connecting to the Teleperformance VDI.

The Teleperformance Cloud Campus offers the right technologies and enterprise mobility management tools that create an efficient and a highly secure environment for our remote work employees and our clients. Our work-at-home model uses an integrated approach for hiring, managing, and engaging remote teams.

Learn more about our
award-winning Teleperformance Cloud Campus as remote work continues to reshape the future. Contact us today!

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