User experience is central for the Betting & iGaming companies. Seamless customer experience throughout the whole player journey requires complex back-office processes and involves latest technologies. Providing solutions with a human fallback will guide players and will ensure loyalty and higher customer lifetime value.
Stay ahead of the ever-changing customer behavior and preferences. Teleperformance offers solutions for betting and entertainment companies to deliver best-in-class interactive experience.
Elevate Player Experience Across the Board
Our omnichannel customer experience solutions ensure that your business delivers exceptional support to players
Effective and empathetic player support
Trust & Safety solutions
Loyalty and satisfaction analytics
Operational flexibility and scalability
Technology with a human touch
Teleperformance is at the forefront of digital and smart technology, helping companies to create optimized, cost-efficient & best-in-class player experience.
65% +
Reduction in manual processes
35% +
Error reduction
Advanced Digital Solutions
We streamline and automate repetitive tasks, allowing your team to focus on higher-value activities.
Our solutions are customized and integrated to your needs.
Through Robotic Process Automation (RPA) and integrated, state-of-the-art technologies we optimize player journey & employee experience with the measurable return on investment.
An integrated omni-channel chat and social media engagement platform, that enables live customer interactions via diverse channels.
A web based application that integrates with multiple sources and performs robotics to aid appropriate decision making to help reduce fraud losses
Safeguarding Betting Transactions - Transactions security- AML
Cashouts – Winnings, accounts, deposits, payments, withdrawals
Refunds, claims, chargebacks
Exchange of tokens
Set key indicators for risk sensitive accounts
Intensified monitoring for high-risk accounts
SARs / STRs
Player Risk Profiling
Anti-Fraud Management Review
