User experience is central for the Betting & iGaming companies. Seamless customer experience throughout the whole player journey requires complex back-office processes and involves latest technologies. Providing solutions with a human fallback will guide players and will ensure loyalty and higher customer lifetime value.
Stay ahead of the ever-changing customer behavior and preferences. Teleperformance offers solutions for betting and entertainment companies to deliver best-in-class interactive experience.
Elevate Player Experience Across the Board
Effective and empathetic player support
Trust & Safety solutions
Loyalty and satisfaction analytics
Operational flexibility and scalability
Technology with a human touch
65% +
Reduction in manual processes
35% +
Lower Price
Advanced Digital Solutions
We streamline and automate repetitive tasks, allowing your team to focus on higher-value activities.
Our solutions are customized and integrated to your needs.
Through Robotic Process Automation (RPA) and integrated, state-of-the-art technologies we optimize player journey & employee experience with the measurable return on investment.
An integrated omni-channel chat and social media engagement platform, that enables live customer interactions via diverse channels.
A web based application that integrates with multiple sources and performs robotics to aid appropriate decision making to help reduce fraud losses
Safeguarding Betting Transactions - Transactions security- AML
Cashouts – Winnings, accounts, deposits, payments, withdrawals
Refunds, claims, chargebacks
Exchange of tokens
Set key indicators for risk sensitive accounts
Intensified monitoring for high-risk accounts
SARs / STRs
Player Risk Profiling
Anti-Fraud Management Review
Experts view
Embracing CX in the Metaverse
Ass businesses further enter the digital entertainment space, new risks arise along with the new opportunities. Identity protection will be of paramount importance as companies build out new, digital experiences. Read this paper prepared in partnership with MIT Technology Review Insights to understand how to properly protect users in the virtual frontier.
