In Latam we live in a constant state of transformation.
Across our various operations, we not only attend to the market and client requirements, but also to continue to innovate and lead CX transformation. To perpetuate this proactive culture, we apply a prescriptive T.A.P. approach to transformation, that applies the most advanced Technology, Analytics, and Process Optimization in the industry.
Digital Transformation through T.A.P.
Our proven T.A.P. model is based on three strategic pillars to integrate intelligent tools, data-driven insights, and a new framework for optimizing processes to identify and address each client’s business gaps while maximizing companywide efficiencies. This accelerates digital transformation, streamlines back-office functions, and provides continuous, proactive business insights that will keep each client one-step-ahead in the future.
Digital Success Metrics for Latam
With more than 300 members in Teleperformance Latam's Digital Team and more than 50 new hires in 2022, our investment in digital technologies will help to elevate tomorrow's CX through a balanced high-tech, high-touch approach.
TAP projects among clients and internal operations in the 1st quarter of 2022
technology and 80+ analytics projects to be designed and implemented in 2022
million in revenue in the 1st quarter of 2022
Increase in sales conversions using our tech platforms
Reduction and Savings through different intelligent automation tools and systems
Increase in customer satisfaction leveraged by our digital solutions
¨At Teleperformance, we believe that CX matters the most amid the increasing uncertainty and disruption of today’s competitive environment by helping to accelerate business results and deliver the experiences customers expect¨
Bhupender Singh - President of Group Transformation, Teleperformance
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