In Latam we live in a constant state of transformation.
Across our various operations, we not only attend to the market and client requirements, but also to continue to innovate and lead CX transformation. To perpetuate this proactive culture, we apply a prescriptive T.A.P. approach to transformation, that applies the most advanced Technology, Analytics, and Process Optimization in the industry.
Digital Transformation through T.A.P.
Our proven T.A.P. model is based on three strategic pillars to integrate intelligent tools, data-driven insights, and a new framework for optimizing processes to identify and address each client’s business gaps while maximizing companywide efficiencies. This accelerates digital transformation, streamlines back-office functions, and provides continuous, proactive business insights that will keep each client one-step-ahead in the future.
Digital Success Metrics for Latam
TAP projects among clients and internal operations in the 1st quarter of 2022
technology and 80+ analytics projects to be designed and implemented in 2022
million in revenue in the 1st quarter of 2022
Increase in sales conversions using our tech platforms
Reduction and Savings through different intelligent automation tools and systems
Increase in customer satisfaction leveraged by our digital solutions
Bhupender Singh - President of Group Transformation, Teleperformance
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Boost your business through digital solutions and technological developments and be ready for the future.