Intelligent integration for customer success

It takes the best minds and technology to optimize business operations and create a world-class customer experience. We choose our partners for their advanced solutions, actionable insights, and innovation. The result is a seamless experience that makes your business performance simpler, faster, and safer.

Powerful partnerships

Amazon Web Services and TP

Stay ahead of rapid change with a cloud-based CX platform and scalable operations from Amazon Web Services and TP. Let us help you adapt quickly to meet business challenges, changing customer preferences and seasonal spikes – all while maximizing your resources and lowering costs.

Get to know what partners are talking about our innovative partnership

Citrix

 “Teleperformance is leading the way in leveraging digital workspace    
solutions to enable work from anywhere, and in doing so, has opened access to new pools of talent that allow it to serve customers with the agility and excellence they have come to expect and accelerate business performance.” 

Tim Minahan – Executive Vice President of Business Strategy, Citrix  

 

About Citrix: Builds secure, unified digital workspace technology. It helps organizations unlock human potential and deliver a consistent workspace experience wherever they are.

UiPath

 “Over the past four years, UiPath has worked closely with Teleperformance to deploy several thousand bots as part of internal and end-client automation projects...a key component of our joint strategy is to develop a common set of use cases with consistently high ROI. As a result, we continue to innovate together.” 

 

Huw Williams – Industry Practice Director, Contact Centers, UiPath 

 

About UiPath: Delivers an end-to-end automation platform. It combines Robotic Process Automation (RPA) with a full suite of capabilities to rapidly scale digital business operations.

NICE

 “We are jointly bringing Interaction Analytics to the next level by helping our clients accelerate their transformation to digital, predictive outcomes while increasing their customer experiences, making this partnership unique in the market.” 


Philippe Mercier – Vice President Analytics APAC, NICE Nexidia

 

About NICE: NICE Nexidia is a market-leading omnichannel analytics solution. Powered by Enlighten AI, it lets organizations uncover and use insights from all customer interactions.

Centrical

 “We are delighted to empower Teleperformance to provide both employee and customer experiences. Happy, satisfied employees with the opportunity to continuously grow and up-skill translates to happy, satisfied customers. There’s a direct correlation” 

 

Gal Rimon – CEO, Centrical   

 

About Centrical: Offers an employee-focused platform that blends artificial intelligence and advanced gamification for personalized learning and performance improvement management.

THINSCALE

“The Teleperformance/ThinScale partnership is at the heart of the secure remote work-at-home revolution, providing a key component in the Teleperformance Cloud Campus stack that enables employees to use their own PCs at home in a completely secure PCI-compliant manner. The close relationship and cooperation enable a continuous evolution of the solution to ensure Teleperformance customers benefit from the transformation this enables in security, IT management, and talent acquisition.” 

 

Andrew McNeile - Chief Customer Officer, ThinScale Technology 

 

About THINSCALE: PDelivers best-of-call enterprise software to help industries worldwide solve major operational and security challenges. 

CallMiner

“Teleperformance understands first-hand how conversation analytics can transform businesses – from enhancing contact center efficiency to improving enterprise-wide performance – and they’ve been instrumental in helping CallMiner expand into new regions and industries.” 

 

Jeff Gallino – CTO, CallMiner 

 

About CallMiner: Is the global leader in conversation analytics. It drives business performance improvement with AI and machine learning.

GRYPP Total Digital Engagement

“We are delighted to provide the enabling technology behind the global ‘TP Live’ initiative. 
Teleperformance are leading advocates of utilising visual communication to transform contact for their customers, driving cost savings, improved sales results and CX transformation. It is a pleasure to work with such a committed and talented team. “

 

Pete Jones - Founder & CEO, GRYPP

 

About GRYPP Total Digital Engagement – Revolutionizes customer support with visuals and digital interactions that go beyond voice-only calls. Agents can see what customers see, process secure payments, complete and sign forms, troubleshoot with live videos, and more. 

Learn all about our partnerships

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