Game on

Are you ready to play?

Deliver richer and safer player experiences by providing the right level of support in real time. Through integrated, intelligent tools and robust player support, brands can optimize both operational efficiencies and user life cycle value.

Grow your business:  

  • Advanced analytics to identify potential customers   
  •  Sales and marketing programs to attract new and upsell current players 
  •  Onboarding  

Satisfy players with a personalized data-driven experience and single service touchpoint for: 

  • Billing and payments 
  • Recovering lost accounts 
  • Resetting passwords 
  • Overall account management  

Optimize your staff and keep players playing with:

  • Tailored multichannel experience options
  • Troubleshooting for technical problems 
  • Guidance on game mechanics 
  • Help with failed in-game transactions 

Give players access to experienced advisors who offer real-time support and: 

  • Help players navigate challenging levels
  • Provide other tips or shortcuts 
  • Resolve player issues

Trust a global leader in privacy and security solutions to:

  • Foster engaged, game-specific communities 
  • Monitor player feedback and address concerns 
  • Resolve conflicts  
  • Offer human content moderation with AI 
  • Address fraud and abuse 
  • Enforce privacy laws, rules, and guidelines   

Industry trends

Explore the current and emerging trends changing the gaming industry

High-tech expertise and high-touch player support aren’t enough to win in today’s gaming market. See what it takes and meet the top contenders in this report from Teleperformance and TrendzOwl.

Trendzowl Gaming Report
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A certified Teleperformance cloud expert collaborates to identify your business goals and requirements, assess your network, pinpoint gaps and opportunities, and propose the best approach.

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You choose how to optimize your people, processes, and budget. We can either "lift and shift" your current system to the cloud or create a fully integrated, agile system to meet changing market demands.

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Optimize your business processes and people with our full solution oversight, infrastructure management, security and governance, and ongoing innovation.

Step inside our virtual gaming centers

Gamers and eSports fans from around the world meet in our dedicated, advanced gaming spaces in Colombia and Portugal. We built them to be fun, secure meeting places where people can train, stream, watch, and socialize with peers. Some 95% of our support teams are gamers themselves and this experience elevates their understanding of each game and brand culture.  

Increase your knowledge

Don’t take any more hits, contact a Teleperformance expert today.

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