Player experience services for video games and iGaming
We love games. But we know it takes more than that
We love games. Which is just one of the reasons why more than 30 of the world’s leading games platforms, publishers and developers trust us to elevate their player experience.
We know that you also want a partner that has deep games industry expertise and technology know-how to deliver continuous innovation. That’s baked-in to the process.
The global footprint and resources you’d expect of the CX market leader, means we can ensure seamless spike balancing to support your content drops, game updates and new launches.
And, as fifth in the 25 world’s Best Workplaces™ list, we attract the very best gaming talent. Trained and ready to support your players and communities whenever, and wherever, they need it.
Meeting your challenges. Together
The world of gaming moves at the speed of light. Which means that agility and flexibility are key. Together with a deep understanding of the trends and challenges facing the industry. In particular, our experts can help you to: navigate the evolving regulatory landscape; address your player’s need for hyper-personalization, wherever they are in the world; integrate the latest developments in AI; reduce player churn; and to support your digital transformation.
Meeting your challenges. Together
The world of gaming moves at the speed of light. Which means that agility and flexibility are key. Together with a deep understanding of the trends and challenges facing the industry. In particular, our experts can help you to: navigate the evolving regulatory landscape; address your player’s need for hyper-personalization, wherever they are in the world; integrate the latest developments in AI; reduce player churn; and to support your digital transformation.
Our Video Games Solutions
Omnichannel Player Support
- Accounts Related – Unable to Login, Lost and Hacked Accounts Recovery
- Gameplay Issues – e.g., Missing purchased items, Missing game rewards, Malfunctioning features, Clarification of Mechanics
- Account Bans and Complaints Queries
- Technical/Bugs (Mobile/PC) Issues
- Billing Inquiries
- Refund Requests
Community moderation & In-game support
- Voice, text, image, etc. moderation
- Moderating Forums / Communities
- Moderating Users´ Names / skins / avatars
- Troubleshooting of reported missing loot
- Item restoration if item is accidentally destroyed
- In-game general requests such as guild ownership dispute, PvP rewards, phasing issues
eSports support / Event & VIP/Influencer management
- Online Tournament Registrations and Queries
- Local Event Hosts Coordination, including all streaming management
- Change and Complaints Management
- VIP YouTubers, eSports Organizations, Content Creators, Active Community Members Engagement
- Event Digital Marketing
Localization & QA
- Local support under Global governance
- Materials Localizations
- QA check & control of products
- App Store Game Title / Apps Certification
Content Moderation
- Applying penalties for improper behavior such as boosting services, undistributed loot, harassment Cheating/Fraud Monitoring and Reporting
- In-Game Message Offensive Language Filtering and Blacklist Maintenance
- Fraudulent refund requests
- Fraud / cheating with loot boxes
- Bonus payments, bonus / rewards / game currency abuses
- Offers of game currency for sexual acts, etc.
Technology & Innovations
- Application Development (e.g., Smart Video Assistance)
- AI Solutions /Chatbot
- Knowledge Base Development
- Troubleshooting issues with consoles and controllers
- Repair requests / set up
- All queries related to online store
Current Betting & iGaming Operations
Policy Compliance
Players’ Care and Support
PX/Transaction Monitoring
Performance Management/QA
Reporting Services
Partnering with TP means that we have fast access to a talented gaming team and global CX resources, so we don’t need to worry about spike balancing and keeping up with the latest support innovations. Best of all, we know that our players and communities are in very safe hands.
VP of CX at a leading games publisher
Be our guest
Visit our immersive Game Arenas
Our advanced Game Arenas in Lisbon, Bogota and Gurgaon are specially designed spaces for our players to train, stream, play, and socialize with peers. This deepens their understanding of your games, your players, and your unique brand culture.
