TP collections services
The best way to increase revenue and decrease costs without new business
Looking for help handling debt collection efficiently and seamlessly for less? TP’s innovative tools, solutions and skilled agents are the answer. With our global market expertise, predictive analytics, and AI-powered communication tools you can safely manage risk, reduce expenses and meet regulatory requirements. TP’s collection solutions can immediately improve your operations and processes – and keep pace with customer preferences in the ever-changing financial landscape.
Collection tools that support you and your customers
Versatile payment options
Give customers a choice in how they pay with secure self-service payment options that work on all platforms
Centralized payment tracking
Store all interactions in one place so agents - and customers - can track their payment histories
Efficient tech integration
Integrate operations and technology to save time and reduce errors so you can focus on resolution
AI analyzes repayment habits
Use artificial intelligence (AI) to understand customer habits and repayment potential
Experts manage repayment strategies
Trust experts for repayment analysis, negotiation, and resolution, including secondary placements and skip tracing.
Automate communication, reviews, cut costs
Automate customer communication, credit reviews and other processes to decrease costs.
Outsource collections, boost growth
Outsource collections for improved service, faster repayment, and focus on business growth.
Real collections services results
We are grateful to have Teleperformance as our collections ally. They stood out for their innovative processes, their added-value services, and their use of technology as a tool for achieving goals. They have a great team and business perspective that resulted in significant achievements since we started our collections projects in 2020.
Over the past four years, Teleperformance has been a great business partner that consistently met or exceeded all KPIs, especially our QA compliance goals. Since our partnership began in 2018, we have never had a single major service outage or fraud violation. The team has been very flexible amidst all the changes and has delivered all expectations.
TP’s intelligent collections solutions in action
TP’s intelligent collections solutions in action
Predictive analytics improve collections and save money
A financial services client needed precise data to track the efficiency of their collection efforts. They also wanted to identify the right accounts for third-party collections. TP’s predictive modeling significantly increased their collections rate at less cost.
Predictive analytics improve collections and save money
A financial services client needed precise data to track the efficiency of their collection efforts. They also wanted to identify the right accounts for third-party collections. TP’s predictive modeling significantly increased their collections rate at less cost.
A boost in overdue balance collections for a multinational banking company
Collections on overdue balances for a banking and financial services company stalled at 12% for three consecutive months. Working with TP’s customer service management (CRM) tools and collection experts, they launched an incentive system to boost agent performance.
A boost in overdue balance collections for a multinational banking company
Collections on overdue balances for a banking and financial services company stalled at 12% for three consecutive months. Working with TP’s customer service management (CRM) tools and collection experts, they launched an incentive system to boost agent performance.
A boost in overdue balance collections for a multinational banking company
A US-based retail brand wanted to improve liquidation and collections rates for their bank-issued credit card. TP’s AI and machine learning analyzed customer payment habits based on the age of their debt. The company used this information to focus efforts on customers most likely to pay.
A boost in overdue balance collections for a multinational banking company
A US-based retail brand wanted to improve liquidation and collections rates for their bank-issued credit card. TP’s AI and machine learning analyzed customer payment habits based on the age of their debt. The company used this information to focus efforts on customers most likely to pay.
Client Snapshot
Zenith Greece: Outsourcing collections proved the right solution after influx of new customers
Since 2018, Teleperformance has provided debt collection services for Zenith, a leading electric and natural gas provider in Greece. As the company grew, it struggled with overdue accounts and needed to modernize their debt collection strategy. Our customized solutions yielded outstanding results.
Client Snapshot
Zenith Greece: Outsourcing collections proved the right solution after influx of new customers
Since 2018, Teleperformance has provided debt collection services for Zenith, a leading electric and natural gas provider in Greece. As the company grew, it struggled with overdue accounts and needed to modernize their debt collection strategy. Our customized solutions yielded outstanding results.
Expert insights
A high-tech, high-touch approach to debt collection
Inflation after COVID-19 wreaked havoc on business and consumer finances, causing them to turn to credit to pay mounting debt. Businesses must navigate the increased need for fast, effective debt collection along with advances in digital commerce – both requiring significant resources. TP can be a strategic alternative to costly in-house infrastructure and
operations. We offer the expertise to optimize business results, the technology to build resilient debt collection processes, and a high level of empathy to connect with those in debt and maximize collections.
Debt Collection in the wake of COVID-19
The economic crisis following COVID-19 led to a rise in debt delinquency. To ease the burden on individuals, governments required halts on some debt collection calls. Businesses needed to manage increases in debt collection while also remaining compliant. For many, outsourcing debt collection to TP was the optimal way to meet the directive and reduce social tension while still boosting the bottom line.
Supporting customers during economic declines
The right data, analytics and strategies can provide seamless, flexible and targeted solutions to help your customers recover after financial downturns. Customer-focused AI allows you to discover patterns and focus on those most likely to repay. Voicebots, chatbots, and voice assistants offer a sensitive, impartial way for customers to interact with you – while also simplifying your debt collection processes.
TP Recommender gets exceptional results
TP’s AI-based analytics platform creates customized contact and collection strategies for the customers it predicts are most likely to repay. And it gives them the ability to communicate with you anytime with 24/7 digital access on their preferred digital channel.
TP received the 2023 Competitive Strategy Leadership Award
Teleperformance have been awarded with the Frost & Sullivan Best Practice Competitive Strategy Leadership Award in the Global Debt Collections.