Consumer Electronics:
Creating value with best practices
High-tech products need a customized CX strategy for different customer segments. Canon addressed this by prioritizing post-purchase services to enhance customer satisfaction and assist business clients efficiently. They established team structures for B2C and B2B, implemented employee-focused programs for empathetic tech support, utilized digital tools for process efficiency, and forged key partnerships. Let's hear these initiatives from Oliver Dorta-Fernandez, EMEA Customer Services Senior Manager.
How to design a flawless, human-centric CX for high-tech product
How to design a flawless, human-centric CX for high-tech product
How we can help you to achieve better results?
Customer Journey Management
Completely integrated journey management across the entire customer lifecycle.
Product & Technical Support
Efficient and effective technology outsourcing support for all customers, including both consumers and business clients.
Warranty Claims Management
Dealing with a large number of warranty claims comfortably and, as far as possible, automatically
User Helpdesk
Streamlining support operations and enhancing satisfaction
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