Consumer Electronics: Creating value in this sector
The first words that often come to mind about consumer electronics are innovation, technology, transformation, and customer experience.
At Teleperformance, there’s a story attached to each of these words, as experienced with our clients worldwide. Every story inspires us to re-engineer our services with an adaptive approach to maximize business outcomes. Combining high-tech and high-touch, our solutions enhance processes to elevate customer satisfaction.
Leader Insights episodes
CANON | Technology
How to design flawless human-centric CX for high-tech products?
High-tech products require an advanced CX strategy that takes into account considerable differences among customer segments and products used. Oliver Dorta-Fernandez, EMEA Customer Services Senior Manager at Canon, shares best practices and advice on building successful customer support, including an exclusive tour of the operations from the inside out.
CANON | Technology
How to design flawless human-centric CX for high-tech products?
High-tech products require an advanced CX strategy that takes into account considerable differences among customer segments and products used. Oliver Dorta-Fernandez, EMEA Customer Services Senior Manager at Canon, shares best practices and advice on building successful customer support, including an exclusive tour of the operations from the inside out.
A GLOBAL-LEADING ELECTRONICS COMPANY | Customer experience
How to think strategically about outsourcing?
Learning what your company can and cannot do is probably one of the most crucial insights you can gain. Where are your resources, time, and effort being wasted? What parts of your customer journey should you create yourself, and which should you delegate to someone who can make them better, faster, or cheaper? Discover your path to successful customer partnerships with insights from a global contact center and enablement leader of a multinational electronics company.
A GLOBAL-LEADING ELECTRONICS COMPANY | Customer experience
How to think strategically about outsourcing?
Learning what your company can and cannot do is probably one of the most crucial insights you can gain. Where are your resources, time, and effort being wasted? What parts of your customer journey should you create yourself, and which should you delegate to someone who can make them better, faster, or cheaper? Discover your path to successful customer partnerships with insights from a global contact center and enablement leader of a multinational electronics company.
SAMSUNG | Transformation
Building an ecosystem of partnerships to drive CX transformation
Ruben Lowenstein from Samsung shares his experience in achieving tangible results in customer experience and creating a culture wherein CX can evolve through innovation.
SAMSUNG | Transformation
Building an ecosystem of partnerships to drive CX transformation
Ruben Lowenstein from Samsung shares his experience in achieving tangible results in customer experience and creating a culture wherein CX can evolve through innovation.
White Papers
INNOVATION
Are digital expectations transforming the future of consumer electronics?
Electronic consumer devices are now ubiquitous and an integral part of our work and personal life. However, consumers state that brands in this sector are not delivering on customer service compared with other sectors. Furthermore, 65% of consumers contacting during the pandemic perceived a negative impact on service quality and 75% of those contacting support in the last year mention they’ve changed their interactions.
Our free white paper will tell you about:
- Types of devices owned by consumers
- Consumer perception of brands in this sector
- Mobile app adoption
- Customer service channel trends
- The rise of self-service
PARTNERSHIP
Samsung: Partnering to Create an Intelligent and Efficient CS Operation
Samsung and Teleperformance have established a partnership based on trust and innovation in the Netherlands and surrounding countries. An inherent part of the shared culture, this integrated team constantly seeks new ways to optimize agent performance, implement process improvements, and create operational efficiencies
Our free white paper will inform you about:
- AI and automation to deliver 24/7 customer support
- Advanced analytics that generated an ROI of 100%
- A robust and comprehensive work-from-home model
INNOVATION
Are digital expectations transforming the future of consumer electronics?
Electronic consumer devices are now ubiquitous and an integral part of our work and personal life. However, consumers state that brands in this sector are not delivering on customer service compared with other sectors. Furthermore, 65% of consumers contacting during the pandemic perceived a negative impact on service quality and 75% of those contacting support in the last year mention they’ve changed their interactions.
Our free white paper will tell you about:
- Types of devices owned by consumers
- Consumer perception of brands in this sector
- Mobile app adoption
- Customer service channel trends
- The rise of self-service
PARTNERSHIP
Samsung: Partnering to Create an Intelligent and Efficient CS Operation
Samsung and Teleperformance have established a partnership based on trust and innovation in the Netherlands and surrounding countries. An inherent part of the shared culture, this integrated team constantly seeks new ways to optimize agent performance, implement process improvements, and create operational efficiencies
Our free white paper will inform you about:
- AI and automation to deliver 24/7 customer support
- Advanced analytics that generated an ROI of 100%
- A robust and comprehensive work-from-home model
TP Talks episodes
WESTERN DIGITAL | Customer experience
Best practices towards providing consistent global customer support
Urvashi Sheth, Vice President, Global Customer Care at Western Digital shares:
- Insights into their strategy and approach to servicing Western Digital’s global customers
- Best practices for culture-appropriate and consistent customer experience using various channels of interaction in 16 languages globally
WESTERN DIGITAL | Customer experience
Best practices towards providing consistent global customer support
Urvashi Sheth, Vice President, Global Customer Care at Western Digital shares:
- Insights into their strategy and approach to servicing Western Digital’s global customers
- Best practices for culture-appropriate and consistent customer experience using various channels of interaction in 16 languages globally
Is it time for super agents or universal agents?
Demetric Annamateros, Vice President, Customer Service and Enterprise Network Engineering at Hughes Network, shares:
- Insights into why Hughes Network chose to adopt the universal agent approach
- A guide to strategizing and operationalizing the universal agent program
- Best practices for recruiting and training the agent workforce to serve as universal agents
Is it time for super agents or universal agents?
Demetric Annamateros, Vice President, Customer Service and Enterprise Network Engineering at Hughes Network, shares:
- Insights into why Hughes Network chose to adopt the universal agent approach
- A guide to strategizing and operationalizing the universal agent program
- Best practices for recruiting and training the agent workforce to serve as universal agents
How we can help you to achieve better results?
Customer Journey Management
Completely integrated journey management across the entire customer lifecycle.
Product & Technical Support
Efficient and effective technology outsourcing support for all customers, including both consumers and business clients.
Warranty Claims Management
Dealing with a large number of warranty claims comfortably and, as far as possible, automatically
User Helpdesk
Streamlining support operations and enhancing satisfaction
One, Integrated Office
Integrating CX and back-office functions to ensure high-quality, consistent customer interaction at every touchpoint
Get ready for your next journey
Teleperformance delivers innovation to make customers’ lives better, simpler, and safer in every interaction.