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Expert insights

BFSI Trends: Investing in the digital-first enterprise

Discover interrelated themes in the BFSI space that drive customer and stakeholder value amid unprecedented economic disruption and inevitable transformation challenges.

Better together

Establishing excellent banking customer service: Teleperformance and Mastercard​

Teleperformance has proudly partnered with Mastercard to develop a solution that brings in our global expertise in digital business services to fintech, digital transformation, and back-office service flexibility to fintech, payment and merchant partners.
banking customer service
banking customer service

Expert insights

Challenges and opportunities for the financial services industry

Learn the latest trends, challenges, and opportunities for connecting with your customers from Harvard Business Review Analytic Services. Download the white paper now.

Gain expert insights

To remain competitive, financial institutions must simplify processes, streamline customer engagement, and prevent business disruption.


Access decades of industry-focused expertise

Deliver end-to-end Loans Servicing (Auto, Mortgage, SMB/Personal, Commercial), Remediation Servicing, Collections, Credit Decisioning, Fraud Detection and Processing.

Effectively meet end-to-end stakeholder requirements with proven methods for managing retail payments, digital payments, payment processing infrastructures, and transactional banking.

Enhance customer engagement and maintain revenue across Core Banking Services (Servicing), Merchant Servicing, Loans Servicing (Auto, Mortgage, SMB/Personal, Commercial), Fraud/Risk (Cards and Payments), Accounts Receivable/Collections, and digital transformation.

Boost profitability while improving operations and regulatory compliance in the areas of Finance and Accounting, Sourcing and Procurement, Regulatory and Compliance, Financial Risk Management, Cyber Risk and Resilience, and Finance and Risk Analytics.

Service agility

Advanced banking solutions that adapt at the speed of business

Gain a competitive advantage by offering exceptional banking services combined with disciplined processes to help your company transform and to run better. 

banking customer service

Expert insights

The Key to Winning Customers as the Payments Industry Evolves

Gain exclusive, expert insights in this new white paper from Harvard Business Review Analytic Services. As the payments industry expands with the introduction of new providers and digital currencies, customer preferences have also evolved at an accelerated rate. Download the paper to understand how to create customer care strategies that are simpler, faster, and safer to help your business stand out in this hyper-competitive market.
Teleperformance is the most recognized organization in the industry, by Frost & Sullivan, for its best practices, continuous innovation, digital transformation, commitment to CSR/DEI/ESG and advancements in cyber security practices. These strengths create strong results and sustainable business advantages for its clients.

Frost & Sullivan

A partnership built on operational excellence

With a presence in more than ten countries, Santander Bank believes that delivering exceptional banking customer service is core to sustaining long-term business success. In an era when remote and digital customer support has become essential for businesses to thrive, delivering on that promise requires innovation, operational excellence, and mutual trust.

A recognized solution leader for BFSI

banking customer service

Truly global presence

Trust in our proven track record

How we can help

Advanced banking and financial solutions

Your security is our commitment

The impact

See how others are driving operational efficiencies

Increase your knowledge

Meet the experts

At Teleperformance, we only hire the best in the business

Speak with a banking and financial services expert today.

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