Combining Human Resources and AI for Better Employee Management

Teleperformance - 04.13.2022

Human resources come with a large volume of paperwork, processes, and countless interactions between employees and the department. It’s only logical for the industry to tap into artificial intelligence (AI) and machine learning (ML) to streamline recruitment and employee management processes, lessen workload, and improve how private data is handled. Though existing tools geared towards HR services have been used for years, AI integration is gaining footing in the industry.

AI integration will enable HR management to become more agile, accurate, and efficient. As workload improves, HR personnel will have time to focus on inter- and intrapersonal tasks that AI can’t handle. Below are some examples of AI adoption that enable better resource handling in this industry.

AI-powered Recruitment

There is a great spotlight on diversity, inclusion, and equity (DE&I) practices over the last few years. Companies risk being called out for discrimination and unfair processing during recruitment. It is susceptible to human bias because is time-consuming and relies heavily on manual processing. Intelligent virtual assistants (IVAs) can be used by HR for applicant filtering to streamline content, cut costs, and reduce human bias during the recruitment process, and increase DE&I in the overall workforce.

Machine Learning for Benefits Personalization

To improve employee satisfaction, companies are beginning to offer benefits personalization to their employees. With their personal information, health, tenure, and other data on file, computers use machine learning to provide employers a better view on what benefits the employees should receive. For example, employed parents automatically gain parental leave benefits, or those with health issues get a more comprehensive health insurance plan.

Machine learning will help employers provide employees with personalized benefits that give them a sense of security, which in turn, improves employee engagement and retention. Furthermore, personalized benefits can lower friction between the HR department and employees since they will feel cared for when provided with appropriate benefits proactively.

Learn more about Teleperformance’s AI operations that can help companies improve how they handle recruitment, benefits, and other HR functions. Contact us to get started!

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