Companies are looking for Business Process Outsourcing (BPO) partners with records of innovation, as well as the potential to increase customer satisfaction. BPO in India has proven to be one of the great success stories of the recent past, helping clients achieve success all over the world.
In general, there are numerous advantages to using a BPO strategy to improve operations and customer experience including:
- Obtaining specialized skills through organizations with the potential to procure talent that already boasts the know-how required to meet and exceed expectations
- Allowing concentration on core business functions
- Controlled spending and potential for large savings
It is not difficult to understand how India has become one of the world’s favored market for BPO companies because of its huge talent pool of skilled, English-speaking professionals and low labor costs. By 2020, 12 percent of all college graduates globally will be from India. India’s large population composed of a talented workforce gives the country a competitive advantage at the global level.
Teleperformance has worked in India since 2001. In 2016, we were ranked the number one BPO in India by the Great Place to Work® Institute for the second consecutive year. Our solutions have helped numerous clients achieve exceptional results. Our workforce in India makes the difference and provides services in 11 languages to customers around the world on behalf of more than 200 back-office programs globally.
To learn more about how we can help you develop and implement the right BPO strategy, read our new white paper.