Technology Transforms, Empathy Makes an Impact!

Technology Transforms, Empathy Makes an Impact!

Teleperformance - 09.20.2023

Combining technology and empathy to build better connections for our clients. At Teleperformance, #EachInteractionMatters

Each person has their own story and needs. Every interaction is an opportunity to understand, empathize, and build trust to create better perceptions and have long lasting relationships. In business context, brands can improve customer loyalty, satisfaction, and build a positive word of mouth with every interaction via voice, chat, social media, or even an IVR.

This is why at Teleperformance, each customer is treated as unique and our people are called ‘Interaction Specialists,’ creating positive experiences with each interaction.

Our Interaction Experts across the globe connect with over 40% of the world population every year, making a difference in people’s lives. We are strategic partners to world’s biggest brands.

Understanding the core of customer experience

Keeping up with the high speed of globalization and digital transformation, being human first is far more crucial today than in the last decade. In this scenario, only a combination of rational and emotional intelligence presents the formula for success and absence of one is not a choice.

Being around for over 40 years learning and improving as a team from each and every interaction, our High-Tech High-Touch approach has helped us merge our best-in-class human capabilities with new technologies and digital prowess to deliver high end solutions to our clients and customers.

Each interaction we have with our clients’ customers has a component of rational and emotional intelligence, enabled and optimized by high-tech tools and enhanced by high touch, human care, and comfort that our employees offer with confidence. Being a listening organization, we have deep-seated emotional intelligence and empathy at the very core of our culture, lived everyday through various people-centric programs and policies which are aligned to respect, understanding, comfort, and sustaining trust.

We are the problem solvers

We play the part of the problem solvers helping improve customers’ situation with care. It gives us the insights into customer needs and the required business outcomes first hand. As per Gartner, by 2020, poor customer experiences will destroy 30% of digital business projects. This reaffirms the much-needed focus on your customers and utilizing AI, RPA, and digital transformation to meet their needs quickly and with care.

Organisations that understand this need for being High-Tech High-Touch are able to quickly adapt to the #FutureOfWork and lead in the digital era. The Teleperformance Digital Integrated Business Services (Teleperformance in India) is our core business unit dedicated to help organizations succeed in the digital times. Offering value through digital transformation services, Teleperformance in India has proven to deliver exceptional CX & improve bottom line using advanced #analytics, #AI, and #RPA capabilities across verticals.

Connect with us to know more.
Contributor: Neha Sethi @nehacsethi

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