Teleperformance in the Philippines receives sixth consecutive Great Place to Work® award
MAKATI, Philippines — Teleperformance (TP), a multi-awarded top employer in the Philippines, has once again been named as a Great Place to Work® (GPTW) for the sixth straight year.
On August 24, employees and leaders gathered at the TP Ayala site for “Celebrate 6reatness,” a kick-off event for the company’s sixth GPTW® recertification.
Teleperformance Philippines first received the prestigious award in 2018, and this year marks the sustained streak of Teleperformance as the first and longest GPTW®-certified company in the Philippines and the IT-BPM industry.
GPTW®’s workforce study, backed by the researchers behind the Fortune 100 Best Companies to Work For, gathered feedback from hundreds of thousands of employees across the Philippines.
Evaluating the policies, practices, and programs of Teleperformance through a Trust Index Survey, a data-based model which gathered the workplace experiences of over 50,000 employees, the 2023 GPTW® certification results showed that the company continues to enjoy the confidence and trust of its people. All the departments, encompassing different gender identity groups, had an above minimum Trust Index score for the organization.
Chief People Officer and Chief of Staff Jeffrey Johnson takes center stage for the final toast speech.
“A great place to work is one where people trust that we’re constantly in the process of getting better. No employer is perfect—no employer will ever be perfect—but as long as we’re on the journey of getting better together—that’s what makes a great place to work,” said Chief People Officer and Chief of Staff Jeffrey Johnson.
Underscoring the importance of sustaining the company’s high-trust, high-performance culture,
Chief Executive Officer and Country Head Francisco “Sisco” Lara also delivered encouraging words to the team.
“Winning for the sixth time is not an easy task. We are not perfect, but we’re working every day to get there. The GPTW® recertification affirms that our practice of mutual trust and respect is working. It is working precisely because we listen to what our people say. Even when it’s uncomfortable, we listen and do everything we can to make people’s experience at Teleperformance twice, thrice as good,” said Lara.
Chief Executive Officer Francisco Lara encourages the team in his speech at the TP GPTW celebration kick-off event.
Living up to its “Great Place to Work” reputation, Teleperformance successfully navigated the challenges of the pandemic by implementing a range of people-focused solutions in the past few years, including the Cloud Campus and the TPVac program. These initiatives ensured the safety of both brick-and-mortar and work-from-home (WFH) employees while empowering them to effectively contribute to the company’s operations.
To learn more about Teleperformance Philippines, visit their website at www.teleperformance.com.
Teleperformance (TEP – ISIN: FR0000051807 – Reuters: TEPRF.PA - Bloomberg: TEP FP), the global leader in outsourced customer and citizen experience management and advanced related services, serves as a strategic partner to the world’s largest companies in many industries. It offers a One Office support services model including end-to-end digital solutions, which guarantee successful customer interaction and optimized business processes, anchored in a unique, comprehensive high touch, high tech approach.
Nearly 420,000 employees, based in 88 countries, support billions of connections every year in over 265 languages and around 170 markets, in a shared commitment to excellence as part of the “Simpler, Faster, Safer” process. This mission is supported by the use of reliable, flexible, intelligent technological solutions and compliance with the industry’s highest security and quality standards, based on Corporate Social Responsibility excellence. In 2021, Teleperformance reported consolidated revenue of €7,115 million (US$8.4 billion, based on €1 = $1.18) and net profit of €557 million.
Teleperformance began operations in the Philippines in 1996 and has grown to become a preferred offshore contact center outsourcing option. The company employs more than 61,000 people in the country and operates over 40,000 workstations in 24 business sites located across Metro Manila, Antipolo, Cavite, Baguio, Metro Laoag, Bacolod, Cebu, Cagayan de Oro, Davao, and General Santos City.
Teleperformance Philippines offers offshore solutions and serves the North American, Australia, Asia and European markets, as well as the Domestic market, managing all aspects of the customer relations cycle for brands aiming to deliver excellent customer experiences.
In 2018, Teleperformance Philippines was certified as a Great Place to Work® and became the first organization, the largest employer, and the first BPO company in the country to receive this certification from the Great Place to Work® Institute up to the present year.
From 2012 to 2022, Teleperformance has received the Frost & Sullivan Asia Pacific Contact Center Outsourcing Service Provider of the Year Award for its significant performance in revenue management, market share, capabilities, and overall contribution to the contact center industry. In addition, Teleperformance Philippines was awarded as Outstanding Employer and Outstanding Community Project of the Year by the Philippine Economic Zone Authority (PEZA), the Top Employer of the Year and Corporate Social Responsibility Circle of Excellence at the Asia CEO Awards, and the Outstanding Volunteer by the National Economic Development Authority.
In 2021, Teleperformance Philippines received its fifth certification as a Great Place to Work® and is the only organization in the country to be certified by the Great Place to Work® Institute for five years in a row. In 2022 and 2023, the company was also awarded as one of the Philippines Best Workplaces™. This 2023, Teleperformance celebrates its 27th year of continued excellence and leadership in the country. This milestone highlights the company’s commitment to steadily provide the best employment experience for Filipinos, proactively support the nation’s IT-BPM sector, and uphold its socio-civic engagements to create a difference in the Philippine community.
For further information, visit the Teleperformance website at teleperformance.ph