Sr Director - Quality
Image Icon India · Gurgaon
Category Other
Full time

Key Responsibilities

  • Be the primary point of contact for Client for Quality / Compliance related matters
  • Build and maintain stakeholder relationships that align quality audits with operational success
  • Develop the Operating model and infrastructure for all quality programs by establishing standardized methods for delivery, evaluation, measurement, performance and reporting Leverage technology.
  • Lead a team of quality managers and specialists who will be focused on enhancing employee skills at our sites
  • Assess and track training effectiveness through the use of metrics, linking decisions to business results
  • Provide direction for quality teams in India Geo, responsible for quality audits and compliance.
  • Design & Execute Quality Framework to ensure a surprise free transactions processing
  • Lead Gage RnR Sessions with QAs / FLMs & Ops managers to analyze & minimize variation in interpretation of the process & fix gaps by arranging refreshers/pkts for floor & leads.


Education and Specific Training / Work Experience

  • Must be a graduate
  • Minimum 18 - 20 years work experience of which 15+ years should be in BPO in quality domain
  • Work experience at a senior managerial level of leading large teams across multiple processes
  • Should have handled multiple campaigns as Quality Lead for last 5+ years


Technical Skills

  • Usage of MS Office
  • Knowledge of SAP would be an advantage