In Latam we live in a constant state of transformation.
Financial services companies are investing in technology to address the new digital realities and changing customer expectations. They are engaging customers on their preferred digital channels and improving processes and cost-efficiencies through automation, artificial intelligence (AI), and other emerging technologies. Understanding customer wants and adapting to industry climate demands are keys to remaining competitive.
How can we help?
Credit and lending
Collections
Payments
Finance and risk mitigation
CX management
Benefits and results from Latam clients:
reduction in average handling time (AHT)
more accurate fraud detections
reduction in repeat calls
effective typification
reduction in training time
accuracy in solving complex payments
We are very grateful to have Teleperformance as our collections ally. They have stood out for their innovative processes, their added-value services, and their use of technology as a tool for achieving their goals. They have a great team of professionals and business perspective that has allowed us to have very significant achievements since the beginning of the collections project for Bancolombia in 2020.
Contact us!
Boost your business through digital solutions and technological developments and be ready for the future. We offer a High-Tech, Human-Centric Approach for collections processes with more efficient, empathetic, and comprehensive customer support with personalized debt resolution schemes.