Login | Register
Banner Retail and e-commerce Banner Retail and e-commerce

Retail and E-commerce:

Balanced High-Tech, High-Touch Approach for Retailers to Maximize Each Interaction
In recent years, retail and E-commerce have increased significantly due to lockdowns around the world. Unprecedented growth occurred, thanks to the implementation of new technologies and the hybridization of marketplaces, in which businesses go from the local to the global and vice-versa. As a result of new technologies, platforms, and disruptions, the buyers’ behavior has significantly changed, making customer experience (CX) non-negotiable. With the technological boom, retailers must have a balanced high-tech and high-touch approach to creating an interaction where effort in interactions is reduced. The result is higher customer satisfaction (C-SAT) and brand loyalty for better overall customer lifetime value.

How can TP help and make a difference?

As experts across the entire customer lifecycle and process optimization pioneers, Teleperformance has the proven experience needed in retail and E-commerce to guide clients through all the phases of business transformation from strategy through implementation and optimization.
Icon White

Omnichannel service

allows users to contact us through their preferred channel

Icon White

Automation

in back-office procedures or order handling to increase accuracy and reduce manual work

Icon White

Virtual assistants/chatbots

for simple and fast responses and automatic alerts

Icon White

Video assistance

to provide more accurate and engaging technical support

Icon White

Analytics

to improve upselling and cross-selling by understanding the customer through data

Icon White

Call deflection

to increase the use of digital channels and reduce call volumes

Icon White

Simulation e-learning solutions

to improve training and speed agent proficiency

Retail man
Background degrade green Background degrade green

“We have a partnership where we can change things on a dime and know that Teleperformance will roll up their sleeves and get things done in a quick and agile way.”

Phil Dean, Head of Global Support Operations for WISH

Contact us!

Through Teleperformance digital innovations, peak management for retailers is the perfect opportunity to obtain and retain new customers thanks to solutions that provide a great CX.

I consent to receive relevant industry news, analyst reports, white papers, case studies, and product information from TP. TP will never share or sell your information to third parties. See TP's Privacy Policy. Manage your communication preferences here.