The volatility, uncertainty, complexity, and ambiguity (VUCA) effect has shaken the travel industry. As a result, the travelers’ behavior and needs changed while new technologies increased in effectiveness, playing a more critical role in the tourism ecosystem.

 

Hyperconnectivity and hyper-personalization have become a must for the industry to recover and rebound after the pandemic. Marketplaces and technologies such as the internet of things (IoT) and 5G need to be seamlessly connected via APIs to mobile devices, vehicles, and other wearable devices – all to provide each customer a product or service tailored to their individual needs. Missing out on the "next best action" for customers could mean significant losses for the business.

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Hyperconnectivity and hyper-personalization have become a must for the industry to recover and rebound after the pandemic. Marketplaces and technologies such as the internet of things (IoT) and 5G need to be seamlessly connected via APIs to mobile devices, vehicles, and other wearable devices – all to provide each customer a product or service tailored to their individual needs. Missing out on the "next best action" for customers could mean significant losses for the business.

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How can TP help?

To support client needs, Teleperformance’s Technology, Analytics, and Process Excellence solution (T.A.P.™) ensures a seamless omnichannel experience for end customers, allowing an improved service quality for clients.

Strategic Insights

The future of the travel industry after COVID-19: 5 digital accelerated transformations

Technology takes on a more critical role in the Travel & Hospitality ecosystem through contactless options, self-service, digital channels, cloud-based mobile keys, check-in solutions, virtual lines, metaverse, and more.

Travel Factsheet
%

reduction in handling time (Cargo and logistics)

%

reduction in processing time: 90 hours to 15 minutes per week (Airlines)

%

efficiency gained due to automation (OTA, resort and destination)

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