Increase success rates

Collections services that feature new streams to replace or supplement internal teams

Implement world-class, first-party or third-party collections services that accelerate customer contact, repayment, and transaction processing.

Real collections services results

Peak Matrix 2023

 

Teleperformance as a Leader in Everest Group's CXM Global - PEAK Matrix® Assessment

Teleperformance's TP GenAI, an API-based Generative-AI platform, leverages OpenAI's GPT-4 along with AWS and Google's generative AI offerings to redefine Customer Experience Management (CXM) in 2023.

Best Practices Award 2023

 

TP received the 2023 Competitive Strategy Leadership Award

 

Teleperformance have been awarded with the Frost & Sullivan Best Practice Competitive Strategy Leadership Award in the Global Debt Collections. 

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Client Snapshot

Zenith Greece: Modernizing Collections to Eliminate Customer Debt Portfolios

Zenith, a leading electric and natural gas provider in Greece, struggled with overdue buckets and needed to modernize their debt collection strategy. By seamlessly incorporated, digitally-driven solutions, the company experienced immediate and outstanding results. Learn about their success in this exclusive client snapshot.

White paper

A High-Tech, High-Touch Approach to Debt Collection

Post-pandemic inflation has wreaked havoc on people's finances. With income losses during the crisis now compounded by staggering inflation rates, businesses and consumers alike have turned to credit to pay their mounting debt.

Collections services

TP Recommender is an AI-based analytics platform that provides propensity-to-pay and omnichannel segmentation-based collections models and strategies.

TP Cube is a collections-specific workflow and dialer platform that can incorporate collections strategies and predictive dialing models.

TP Interact provides compliance monitoring with specific regulatory solutions for FDCPA and TCPA adherence while also supporting collector effectiveness and quality assurance.

Payment Gateway accepts online payments via a web-based portal for customers where they can view history of all payments made on the customer portal. It also allows the customer to request a receipt via email. The portal is also mobile friendly, and the customer can scan the QR code on the letters to access the portal.

Intelligent collections solutions in action

Predictive analytics increased conversions for a financial services company

The client identified a need for more intelligent source data to better gauge channel efficiency and identify the right set of accounts to be referred to third-party collections. So, our collections services featuring a predictive model was implemented, and it significantly impacted their results. Collections increased by 6%, customer contacts increased by 1.3%, and the cost-per-collection was reduced by nearly 3%.

Collections services
Collections services

Overdue balance collections (ODBC) for a multinational banking and financial services company

For three consecutive months, the company’s ODBC rate remained at 12%, leaving room for improvement. So, CRM access was provided, and a dedicated ODBC team was established and an incentive system was introduced to boost agent performance. As a result, ODBC collections increased from 12% to nearly 19%.

AI-powered propensity-to-pay solution for retail brand

A US-based retail brand wanted to improve liquidation and collections rates for their bank-issued credit card. So, they used AI and machine learning to determine a customer’s payment propensity based on the age of their debt. As a result, the liquidation rate increased by 13% and collections increased by 30%.

Collections services

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