Keep pace with customers’ evolving needs and expectations
More people than ever are doing business online. Staying ahead means being able to adapt quickly to customers’ changing habits and expectations. TP has been an industry leader in both traditional and digital CX solutions for more than four decades. We offer the most advanced analytic tools and technology available today, enhanced with artificial intelligence (AI). Let us help you connect with and serve your customers better – all while saving time, money, and human resources.
Digital CX solutions for a better user experience
TP Messaging
Expand capabilities and accelerate resolution through conversational chatbots for simple inquiries and live for more complex requests.
Voice-to-chat, voice-to-messaging
Reduce call wait times by offering queued callers options for a mobile chat or instant message with a live customer expert.
Social media
Engage with your community to resolve issues, build your reputation, raise awareness, improve journeys, and create brand advocates.
Voice
Combine digital assistants and live customer expert to provide the answers and experiences and experiences your clients need.
We deliver. Just ask Samsung.
Samsung relies on TP’s automation and AI solutions to help its customer service agents work faster and more efficiently. Our conversation designers identified and automated hundreds of common questions and answers to create Sam, a customer service chatbot, to provide 24/7 customer support. As new questions come in, applied machine learning from TP keeps SAM ready for the task.
What industry leaders are saying
We're lucky with TP. They understand that customer care is more than putting agents in a building to take calls. They help add value to the customer experience and brand with AI's ability to predict questions and solutions. It makes it easier for agents to help our consumers and that makes the costumer experience significant better.
Daan Van Der Mijden
Senior Direct Customer Service, Samsung Benelux
Everest Group names TP as the best CXM provider for the Europe, Middle East and Africa (EMEA) regions.
In 2023, Everest Group awarded TP the highest ranking among 25 of Europe’s top customer experience management (CXM) service providers. Why TP? Our scope of services, value, innovation, technology, and strong presence in the region.
