Keep pace with customers’ evolving needs and expectations

More people than ever are doing business online. Staying ahead means being able to adapt quickly to customers’ changing habits and expectations.TP has been an industry leader in both traditional and digital CX solutions for more than four decades. We offer the most advanced analytic tools and technology available today, enhanced with artificial intelligence (AI). Let us help you connect with and serve your customers better – all while saving time, money, and human resources. 

Digital CX solutions for a better user experience

We deliver. Just ask Samsung.

Samsung relies on TP’s automation and AI solutions to help its customer service agents work faster and more efficiently. Our conversation designers identified and automated hundreds of common questions and answers to create Sam, a customer service chatbot, to provide 24/7 customer support. As new questions come in, applied machine learning from TP keeps SAM ready for the task. 

What industry leaders are saying

Everest Group names TP as the best CXM provider for the Europe, Middle East and Africa (EMEA) regions.

In 2023, Everest Group awarded TP the highest ranking among 25 of Europe’s top customer experience management (CXM) service providers. Why TP? Our scope of services, value, innovation, technology, and strong presence in the region.

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