TP Global Support Line

Employee Experience ⚬ Accomodation ⚬ IT Helpdesk
Pin Icon Resized


From Portugal

800 100 045

World Icon Resized


International Access

+351 21 158 23 09

Phone Icon Resized


EN Whatsapp Chat

+351 91 224 53 49

IT Force Chat

Icon 4 Resized


Whatsapp PT

+57 300 893 7608

Icon 6 Resized


Whatsapp EN

+57 300 893 8058

Helpdesk Options

Bad Quality Sound

This is to be used for Inbound/Outbound calls if the CSRs/customer cannot hear properly (ex: Citrix voice Issues, Altitude Voice Issues, cuts, to soft, robotic voice, etc.).

Hardware Issues

Problems with PC components from TP.

Internet Issues

Internet Connection is poor and CSRs cannot access to TP systems on site, TP apartments or with TP routers.

Login Issues

Trouble in login into the system (e.g. VPN, MFA, VDI/Citrix).

Software Issues

Problems with applications managed by TP in VPN/VDI (e.g. Softphone/Altitude Issues, Avaya Issues, access folders, shortcuts, VDI/Citrix functionality, WAHA-SRW access, no sound inside of VDI, etc.).